Refund policy

Last updated: October 29, 2026

How long do I have to return something?
You have 30 calendar days from the date the order is delivered to request a return. The 30-day window applies to every item we sell. There is no separate, shorter window for non-defective items.

What condition does the item need to be in?
For a return that is not related to a defect or shipping damage, the item must be unused and in its original packaging. For vinyl records and compact discs, that means the item has not been opened and the shrink wrap or seal is intact.

If the item is defective or was damaged in transit, you may return it within the same 30-day window even if it has been opened, and we will cover the return shipping. An item that has been opened is eligible for return within the 30-day window if it is defective or was damaged in transit. Opened items returned for reasons other than defect or transit damage are reviewed case by case; contact us before shipping such a return.

How do I start a return?
Email info@towora.my with your order number and the reason for the return. We will reply with return instructions. Please do not send an item back before contacting us; we need to log the return so it is matched to your order when it arrives.

Do I pay for return shipping?
No. Returns are free. We do not charge a restocking fee, and we do not deduct anything from your refund for the return itself.

Where do I send the return?
Ship the item to: Towora, 1074 Claymoor Dr, Kalamazoo, MI 49009, United States. This is the same address used for our general correspondence, so there is no separate returns depot to track down.

When will I get my refund?
Once your return arrives at our address, we inspect it and process the refund within 1–2 business days. The refund is issued to the original payment method used at checkout. After we release the refund, your bank or payment provider typically takes 7–10 business days to post the funds back to your account. The 1–2 business day figure is the time it takes Towora to approve and release the refund; the 7–10 business day figure is the time your financial institution takes to make the funds visible.

Can I exchange an item?
We do not run a separate exchange process. If you want a different item, return the original within the 30-day window for a refund and place a new order. That way the new order follows the same stock and shipping timeline as any other purchase.